According to recent stats on AI in customer service, 60% of pros say AI tech helps them save time. And nearly 50% think it makes their job easier.
AI customer service software tools can step in to handle customer inquiries and fix issues.
While AI may not replace human agents entirely, it can definitely lend a helping hand. When used right, these tools can improve satisfaction, foster loyalty and free up humans to handle the trickier, more complex issues.
So in this article, we’ll explore some of the best AI customer service solutions available on the market.
Freshdesk is an AI-powered customer service software that combines a helpdesk ticketing system, chatbot, contact center, and customer self-service portal – all in one easy-to-use platform.
With Freshdesk, you can let customers instantly resolve issues on their own, on any digital channel, thanks to native AI that’s baked in, not added on.
When they do call in, you can give customers quick answers with advanced voice AI. If they need to talk to a live agent, Fresh Desk seamlessly transfers them to the right expert for their ticket right away with all the information an agent needs to help.
The platform lets you significantly reduce your average handle time with real-time resolutions, intelligent automation, and contextual agent handovers.
Your team will have complete customer context from every channel including web, mobile, SMS, WhatsApp, LINE, Messenger, Apple Business Chat, and more – all on a single page, giving them everything they need to resolve any issue effortlessly.
Freshdesk helpdesk analytics brings together data from every channel on a single screen to make the right decisions. These handpicked reports give a 360 view of your help desk health, customer happiness, and agent performance.
Plus, the platform also offers real-time customer health insights and proactive workflows for onboarding, renewals, and more.
And if you need even more customization, Freshworks’ Neo is a modern platform that allows you to build secure, scalable enterprise-grade apps without an engineering degree.
In short, with Freshdesk, you can make support something both customers and agents look forward to.
Gorgias is an all-in-one customer service automation platform that allows e-commerce store owners to provide omnichannel customer service from a single dashboard.
Gorgias truly stands out with its exceptional all-in-one help desk experience. You can effortlessly handle customer inquiries through various channels such as email, live chat, phone, Facebook, Instagram, and the contact us page all in one convenient location.
All customer support tickets are efficiently managed in a unified system, regardless of the channel they originated from. No matter where the customer reached out to you, you’ll be able to manage their support ticket in one system. So basically, you won’t have to go back and forth between different platforms and deal with all their different rules, tags, and other things.
Gorgias offers a one-click integration for Shopify, Magento, and BigCommerce. With this integration, you can effortlessly view order details and perform actions such as refunds, cancellations, and duplications without ever having to leave the app.
Gorgias AI helpdesk is an exceptional tool that employs advanced machine learning technology to analyze your previous customer support tickets and understand your brand’s tone of voice.
So basically, with GPT-3 technology, you can get brand-friendly responses for each ticket. This way, your agents don’t have to start from scratch every time a customer reaches out.
What’s also great about Gorgias is that the software is different from other text recommendation systems because it can actually mimic the writing style of your team.
The vendor has made sure that the AI won’t be sending any messages directly to your customers. It just creates a draft of an answer that your agents can go in and tweak before actually sending it out. Meaning you get to decide exactly what you want to send to shoppers and have complete control over it.
HubSpot Service Hub is one of the most complete customer success tools that allows users to easily find and manage all of their service-related tasks in one place.
On top of basic features for customer relationships such as customer profile, help desk ticketing, and live chat, the HubSpot Service Hub empowers you with features such as inbound calling, omnichannel messaging, VoIP calls, and most importantly; the fully integrated industry-leading HubSpot CRM.
With HubSpot Service Hub, not only can you support all of your customers, you can uncover their true feelings and mobilize your super fans to drive even more business.
On top of basic features for customer relationships such as customer profile, help desk ticketing, and live chat, the HubSpot Service Hub empowers you with features such as inbound calling, omnichannel messaging, VoIP calls, and most importantly; the fully integrated industry-leading HubSpot CRM.
Hubspot Service tools allow you to keep your team up to date in a single shared inbox. You can chat with customers, address tickets, and provide personalized support at scale.
But remember, some customers would rather help themselves. By offering self-service solutions like a knowledge base, you can create content people are already searching for. And most importantly, you can collect feedback from the people who can make or break your business – your customers.
HubSpot advocacy tools help you survey contacts, surface concerns, and turn loyal customers into promoters, fueling your flywheel and making it spin faster and faster.
And because it’s on HubSpot, you can connect your marketing, sales, and service tools with your CRM so your entire team is in one system.
Tidio’s on a mission to transform customer service for small and medium businesses. They saw how AI can take support to the next level, especially when ticket volumes spike. But high costs kept AI out of reach for most SMBs – until Tidio came along.
By making AI affordable and accessible, Tidio enables SMBs to deliver standout service, boost sales and build brand love. Let’s check out some of its unique AI features.
AI Phrase Matcher uses natural language processing to understand queries and provide responses that feel natural, not restricted by pre-set options.
The FAQ Wizard scans your website’s existing FAQs to automatically generate chatbots tailored to common questions.
Customer Questions leverages AI to categorize inquiries in real-time and serve up relevant responses. Over time, it gets smarter at handling repetitive stuff so humans can tackle more advanced issues.
Tidio AI Agent boosts human agent productivity with tools like the Reply Assistant to refine responses for consistency and professionalism. There’s also Customer Intent to categorize convos by intent, and Smart Views to prioritize urgent messages.
The bottom line? Tidio AI is a great suite of automation tools that let SMBs punch above their weight with enterprise-level customer experiences. From self-learning chatbots to agent assist features, it’s poised to completely change the game. AI, accessible.
Atera offers a user-friendly helpdesk and ticketing platform packed with AI capabilities for IT teams.
Atera’s AI helpdesk software automates and streamlines the process of synchronizing tickets between the client Customer Portal and the Atera UI for seamless communication
Managing tickets is also improved with handy features like automated new ticket and closure emails. Atera also makes it easy to schedule technicians and create tickets from emails or chats.
One of my favorite parts is the AI ticket tagging. It automatically categorizes tickets based on keywords so requests route to the best tech. Super helpful for efficient dispatching.
You get great visibility into performance too, with Atera’s detailed analytics tracking satisfaction, resolution times, open tickets, and more.
The knowledge base is clutch as well. Creating self-service content like tutorials and docs reduces repeats so agents can focus on complex issues.
Atera also provides remote monitoring and management of IT infrastructure and assets. Its automation handles billing, reporting, and other tasks seamlessly too.
Another helpful thing is that it automatically handles patching and updates across operating systems and software – keeping everything running smoothly.
The solution provides a 30-day free trial period with no credit card required.
ChatBot is like your personal AI assistant for customer service. It helps businesses whip up and run chatbots that handle chats on websites, Facebook, messaging apps, and all that stuff.
The magic lies in its visual drag-and-drop builder. It’s super simple to use – just drag, drop, and customize pre-made templates to create bots for sales, bookings, hiring, ecommerce, whatever. Tweaking the templates is super easy, so you can make them fit your business in minutes.
ChatBot packs a punch with its features. We’re talking stuff like user segmentation, machine learning, solid data security, multimedia content support, widgets, detailed reports – everything to craft awesome bots.
One of the most unique feature of ChatBot is the “white label” customization. This lets you design the look with your logo, brand colors, and themes. So your bots blend right into your brand.
It also uses natural language processing to analyze chats and give personalized replies. This helps the bots sound more human when talking to customers.
And with one-click integration, your bots can live on pretty much any platform – Facebook Messenger, Slack, LiveChat, WordPress, name it. The open API even lets you connect other tools, so the options are endless.
If you want an easy yet powerful way to deliver AI customer service, ChatBot’s a winner. It’s like having your personal bot maker ready and waiting.
LiveChat is a chat and help desk software integrated into one platform that enables businesses of any size to communicate in real time with their site visitors and customers.
LiveChat gives you the freedom to customize the chat widget according to your need and offers a straightforward dashboard, which any agent or customer can use.
In addition to the basic live chat features, it has a wide range of add-on modules, some of which automate sales and marketing and integrate with third-party CRM platforms.
And to invite the customer to participate in the chat, you can send the chat link to them via email or text message. Each chat is graded automatically based on the analysis of the customer responses.
LiveChat provides daily performance data reports and tells about customer satisfaction and sales ratio. The platform offers proper control over the security of your customers’ valuable assets like credit card details.
And with the LiveChat customer engagement platform, you can share announcements, introduce new products, and increase interactions with the customers who are most important to your company.
LiveChat can be customized, giving you the ability to add a variety of themes and colors to the chat windows they use.
LiveAgent is an omnichannel helpdesk software that connects with your email, phone, social media channels, live chat, and knowledge base, and streamlines every message that you receive into a single inbox.
With LiveAgent, you can take back control of your support and start capturing leads at every opportunity, starting with its native live chat that allows you to connect with every individual that browses your website.
The tool lets you monitor each visitor’s behavior, see how long they’ve been browsing your site, what’s caught their attention, and which location they’re in.
And when the time is right, invite them to chat, assist with any questions and easily convert them into paying customers.
Deploying and customizing your chat widget is super easy. Simply copy and paste a snip of our code into your website and customize it with a few clicks. Inside your agent app, you can see all ongoing chats and more detailed information about your customers.
You can also see a real-time type-in view, respond to customer questions with predefined answers, or seamlessly transfer chats to different agents. Once you’re done chatting, you can follow up with an email or through any other channel in the same ticket stream.
When you resolve the ticket, you can add tags to view the ticket’s contents at a glance and make filtering easier.
LiveAgent also offers customer service email management software that includes tools for email filtering, organization, and automation along with advanced analytics and reporting.
But that’s not all. LiveAgent is equipped with a virtual call center solution that contains advanced features like attended call transfers, ACD, unlimited call recordings, IBR, and even video calls. Simply select a VOIP provider and pay for real-time usage only.
And if you want to provide 24 7 support for your customers, you can build a customer portal and equip it with a knowledge base that’s filled with articles, videos, FAQs, and community forums.
Nextiva is an AI call center software that provides an all-inclusive solution for your virtual communication requirements.
Nextiva is like the holy grail of business communication- it combines internal collaboration tools and customer service software in one slick package.
One of its best features is the use of artificial intelligence to provide automated customer assistance. We’re not talking basic chatbots here – Nextiva’s conversational AI uses natural language processing and machine learning so customers can have actual back-and-forth dialogues.
The AI “learns” about the customer during the convo so it can offer better help. Huge perks for call centers, like freeing up staff for complex stuff, faster response times, better training, spotting sales opportunities – you name it.
Since it’s cloud-based, Nextiva can handle a crazy amount of calls. Agents can work remotely while juggling 525 calls in the queue. Plus, you get voice analytics and real-time stats on call activities so you can geek out on performance data.
It has nifty tools like smart routing, auto-attendant, and CRM integration to help teams handle high volume. You can customize dashboards and wallboards to motivate employees too.
Setting up Nextiva is super simple. Plug and play features like call recording, call distribution, analytics, desktop/mobile apps, and intelligent routing. It even has customer satisfaction surveys so you can get feedback anytime.
Zoho Desk is your central command for customer service, bringing together interactions from phone, email, chat, text, and social – you name it. Having everything in one place gives agents a bird’s eye view to better help customers.
It works for businesses of any size and packs a punch with tools like:
Zia’s the best part. She’s baked right into the helpdesk software so customers can chat with her on apps or websites. Zia digs into the knowledge base to answer questions. If she comes up blank, she pings managers to fix things.
Zia uses data patterns to make suggestions and give agents a heads up about unusual events that may impact service. She notices help desk traffic trends over time, so she can catch weird stuff before it becomes a big deal. Zia’s like your own personal customer service detective.
She also does sentiment analysis to figure out if customers are happy, upset or neutral. This helps agents personalize responses.
One of my favorite Zoho Desk features is how Zia automatically tags tickets by scanning for key phrases she can use as tags. No more manual tagging.
So in a nutshell, Zoho Desk plus its AI assistant Zia aims to step up customer service through a complete customer view and automation.
LivePerson helps you create the best connection with your customers by providing them with the best AI-based customer service experience. It is integrated with AI and machine learning which means it can learn from every query users ever ask.
It also offers a conversational cloud through which you can expand your customer service experience through messaging, voice, video, social media, and email.
LivePerson integrates large language models or LLMs with other backend systems to improve voice bot personalization, resulting in warm, natural, and efficient interactions that increase brand loyalty. LivePerson LLM voice bots enable your customers to easily navigate through complex tasks.
LivePerson operates on a “Pay as you go” model where you pay for resolutions, not seats, chats, or minutes. They emphasize driving an automation-first transformation with unlimited agent seats, and unlimited messaging and voice pricing for all new customers.
Vonage is a top pick for small, medium and big businesses needing a flexible, easy-to-use VoIP platform with crystal clear voice quality and tools for specific needs.
Vonage Business Communications delivers a cloud-hosted business VoIP system with over 40 calling features – we’re talking stuff like cell phone integration, desktop plugins, and voicemail to email. You can also add conversational AI software and other extras for a fee.
As an long-time industry leader in VoIP, Vonage really brings its A-game with business integrations and unified communications that beat out the competition. It’s a fantastic choice for SMBs wanting a full unified comms platform to connect through voice, messaging, SMS and video.
Since it’s scalable, Vonage enables secure, global customer experiences in over 35 countries.
Another Vonage product is Jumper.ai which helps users engage on social media, chat, etc, to boost sales and satisfaction. Vonage also has contact centers to arm sales agents with the best intel for customer service.
So in a nutshell, Vonage offers the total package for businesses needing a flexible, user-friendly VoIP platform with stellar voice quality and tools tailored to their needs. And with over 20 years in VoIP, they really know their stuff.
Zendesk is already a big player in customer service, but now they’re taking it even further with Zendesk Advanced AI. This slick suite of tools enhances the AI already baked into Zendesk, helping businesses save costs, smooth out customer-bot interactions, simplify agent training – you name it.
One standout feature is Intelligent Triage which uses advanced techniques like detecting intent, language, sentiment to categorize incoming requests. By auto-triaging, it ensures requests are routed properly right off the bat based on intent, language, sentiment – saving tons of time.
The Advanced Bots are specialized for messaging and email. They tap into a huge database of customer service intents to deliver ultra-accurate, personalized responses. The bots are pre-trained so no manual setup is needed! Businesses can just plug and play to provide top-notch service with ease.
Intelligence in the Context Panel gives agents the inside scoop on customer intent, sentiment, language to swiftly resolve issues. It suggests appropriate macros too.
Macro Suggestions for Admins leverages AI to recommend new shared macros, helping agents respond faster and more consistently. It spots gaps in knowledge so macros can be optimized.
What makes Zendesk Advanced AI special is it’s purpose-built for customer service. The pre-trained AI models draw on years of data and diverse use cases to deliver robust capabilities through one platform – no complex training or specialized resources needed.
The Zendesk Suite pricing plans start at $55 per agent/month (billed annually)
Gong’s Artificial Intelligence technology records your customer contacts via phone, web conferencing, and email, analyzes what was said, and provides insights to help your team close more business.
With Gong, you can replicate your best sellers and learn what statistics separates your best reps from the rest. You can also make your mediocre sellers into superstars, and see every chat for each deal in one place.
What’s so unique about Going is that it can help you change your marketing strategy. Every phone call, meeting, or email is at the tip of your fingers. Listen to your market’s voice and make sure the appropriate things are happening.
Thousands of forward-thinking businesses, including Slack, Twilio, Shopify, Morningstar Inc., LinkedIn, SproutSocial, Paychex, and Zillow, rely on Gong to fuel their customer reality.
Pricing is disclosed after a personalized demonstration from Gong’s sales team.
Kustomer is one of the first customer service CRM platforms designed to manage large support volumes by optimising customer service journey experiences. By automating interactions through self-service, contact resolution with intelligent routing, and driving omnichannel experiences for customers, Kustomer assists brands in quickly resolving conversations across all digital channels.
Its CRM technology saves money by acting as a single source of truth, organising and contextualizing data to help businesses run more efficiently. Kustomer IQ incorporates artificial intelligence (AI) throughout the platform to eliminate repetitive processes, deflect simple questions, and provide customer-satisfying support.
Kustomer also offers an omnichannel SaaS help desk platform that is redefining enterprise customer service to deliver extraordinary experiences. Kustomer scales to meet the needs of any contact center or business by integrating data from a variety of sources and allowing companies to provide seamless, consistent, and personalized service and support through a single timeline view.
Usage-based: Starts at $15/mo for 100 KIQ Conversations.
Forethought’s technology goes beyond standard chatbots and point solutions for customer service teams. Forethoughts AI, which is based on genuine NLP and NLU, continuously learns to provide the greatest customer experience possible.
Human-centered AI integrations may quickly transform customer service with Forethought. You can also address common cases fast, predict and prioritize requests, and provide relevant knowledge to support agents-all from a single AI-powered platform.
Forethought is more than just a self-help tool. Instead, it consumes and learns from every previous ticket, email, and knowledge base article to determine how to best assist incoming support inquiries. Instead of browsing a cumbersome chatbot, your consumer can receive an accurate, conversational response nearly quickly.
And, with the new Workflow Builder, your teams can easily create automated workflows that automatically identify client intent, enabling customers to experience really seamless self-service.
Pricing is disclosed after a personalized demonstration from Forethought’s sales team.
The Genesys Cloud DX solution is built to handle any channel, and follows the conversation everywhere, combining emails, calls, chats, and social media comments into a single conversation.
Genesys Cloud DX makes it easier to connect with customers across channels, giving you all the information you need to provide more personalized service and strengthen relationships.
Genesys Cloud DX provides the insights you need to run your business, no matter where your agents are located or which channels they handle, with real-time dashboards and up-to-the-second analytics.
This award-winning AI customer service software is relatively simple to use and you can implement it in a matter of days. You can use it as an all-in-one app, or customize and personalize the platform with hundreds of pre-built third-party integrations.
Pricing is disclosed after a personalized demonstration from Geneys’s sales team.
IBM Watson Assistant is an AI-powered virtual agent that responds to consumers quickly, consistently, and accurately across any application, messaging platform, channel, or device.
Watson Assistant is able to learn from customer conversations with artificial intelligence and natural language processing technology, enhancing its capacity to resolve issues the first time while removing the agony of long wait times, laborious searches, and ineffective chatbots.
IBM Watson Assistant uses code-free development and machine learning to create chatbots for business process automation, workflow automation, query suggestions, sentiment analysis, and NLP.
Most chatbots attempt to mimic human conversations, which can be irritating for customers if there is a misunderstanding. Watson Assistant is more than a chatbot; it is a personal assistant. It knows when to look up an answer in a knowledge base, when to seek clarification, and when to refer users to a human representative for additional assistance.
IBM Watson Assistant offers a unique pricing model based on Monthly Active Users (MAU). Here are the details:
Plus: Starting Price: $140/month
Enterprise: Contact IBM for a custom quote
Dialogflow by Google Cloud is like a virtual assistant for next-level customer communications. It uses Google’s conversational AI including chatbots and speech bots to help businesses have natural interactions with customers through virtual agents. These virtual reps can handle multi-turn dialogues smoothly.
The visual builders and prebuilt agents are a huge time-saver, letting companies easily generate interfaces without tons of dev work.
Businesses can deploy various chat interfaces across their contact center and digital properties, including messaging platforms. So their virtual agents can be available everywhere.
Some other neat features are end-to-end CI/CD pipelines for streamlined virtual agent management, plus versioning and continuous assessment of flow-based modules.
Developers can leverage Dialogflow to create live chats with multi-channel, multilingual communication flows and seamless speech recognition.
Google Cloud offers a flexible and transparent pricing structure:
Pay-as-you-go: With Google Cloud’s pay-as-you-go pricing structure, you only pay for the services you use. There are no upfront fees and no termination charges. Pricing varies by product and usage.
Free Tier: New customers get $300 in free credits to run, test, and deploy workloads. Additionally, all customers can use 20+ products for free, up to monthly usage limits.
Savings: Google Cloud provides automatic savings based on monthly usage. By pre-paying for resources at discounted rates, you can save up to 57%. For instance, you can save up to 57% with committed use discounts on Compute Engine resources like machine types or GPUs.
Cost Management Tools: Control your spending with budgets, alerts, quota limits, and other free cost management tools. You can also optimize costs with AI-powered intelligent recommendations and custom dashboards that display cost trends and forecasts.
Jitbit Helpdesk is an AI customer support software that offers live chat and help desk software in a single platform.
JtitBit features standard helpdesk features, such as a knowledge base, file attachments, an email ticketing system, live updates, agent collision detection, and incident tracking powered by advanced technical platforms; MS SQL Server and ASP.NET.
Additional JitBit features include a mobile app, robust integrations, SAML, and Windows-integrated authentication.
Jitbit Helpdesk offers both self-hosted and cloud-hosted versions. Here are the pricing details for the self-hosted version:
Small: $2199 (One-time perpetual license)
Company: $3799 (One-time perpetual license)
Enterprise: $6499 (One-time perpetual license)
The Customer Experience AI platform from Netomi has the highest success rate in the industry when it comes to automatically resolve problems with customer service.
The Netomi Artificial intelligence is remarkably simple to implement despite the fact that it provides unmatched accuracy and customer satisfaction.
It works in conjunction with your live agents and other business systems to provide automated problem-solving capabilities across multiple channels, including chat, social media, voice, and email. Netomi makes it possible to provide customers with an experience able to compete with the top AI customer service software tools while simultaneously lowering support costs and revealing previously unrealized revenue opportunities.
Pricing is disclosed after a personalized demonstration from Netomi’s sales team.
Balto is an AI superstar transforming how contact centers operate. With real-time guidance at its core, Balto empowers agents to nail every call and boost revenue through happier customers.
It taps into AI’s power to give agents the right prompts and talking points when they need them most – saying bye to bad habits and delivering best practices.
One of Balto’s unique capabilities is saving calls before they end so businesses can scale excellence across their whole contact center with just a click. Whether it’s for sales, customer experience, or quality assurance, Balto tailors to diverse needs.
Agents get guidance right on their screens – think smart checklists, dynamic prompts, and live chat with managers for real-time help on critical calls.
For managers, Balto equips them to coach in real time and analyze data. They can craft playbooks to scale winning conversations, set up alerts for key call moments, and dive into real-time stats for insights. Quality teams can monitor interactions, build scorecards, and track long-term trends to maintain high standards.
With seamless integration across 60+ softphones and major CCaaS/UCaaS systems, agent workflows stay smooth, and implementation is much easier.
Balto is disclosed after a personalized demonstration from its sales team.
Landbot is out to transform customer support through the power of conversational AI. Recognizing that fast, efficient service is everything, Landbot streamlines support operations so businesses can deliver personalized, 5-star experiences at scale while saving time.
A major perk is enabling seamless self-service so customers can get answers before tickets even get created. Landbot makes this happen through automated FAQs and proactive notifications on popular support topics. Whether it’s WhatsApp or website chatbots, Landbot provides 24/7 assistance on channels customers already use.
For support teams, Landbot is a total game changer. Its Team Inbox promotes collaboration so teams can tackle complex issues efficiently. Human takeover, automations, shortcuts – Landbot has all the fixings so agents can handle cross-channel customer concerns from one unified platform. And with seamless integrations, all tickets and data stay consolidated in real-time.
Landbot also emphasizes transparency and efficiency. Managers can monitor agent performance, set goals, and track key metrics. Built-in analytics dashboards provide granular insights into agent reports and chat logs to drive continuous improvement.
But what really makes Landbot stand out is the commitment to natural, human-like conversational experiences. With customizable support journeys, businesses can quickly resolve common questions, chat in preferred languages, and scale teams on demand.
Yes, AI can be utilized in various ways to enhance customer service. Technologies such as chatbots, sentiment analysis, and automated responses streamline support workflows, enabling businesses to address customer requests more promptly. AI-powered tools can offer real-time assistance, even when human support agents are offline, ensuring 24/7 customer engagement.
Many companies across different sectors are leveraging AI to boost their customer service. Examples include 1-800-Flowers, Alibaba, Lexus, Uber, and Macy’s. These businesses employ AI-driven tools like chatbots, voice assistants, and cognitive AI technologies to enhance customer interactions and provide efficient support.
While AI is playing an increasingly significant role in customer service, it is not expected to completely replace human agents. The primary objective of AI in customer service is to augment human capabilities, not substitute them. AI can automate manual tasks, handle routine inquiries, and provide instant responses, but human agents are still essential for addressing complex issues, offering empathy, and understanding nuanced customer needs. The consensus is that AI will work alongside human agents to deliver a more efficient and enhanced customer service experience.
And there you have it – a roundup of some of the top AI customer service tools available on the market. As we’ve seen, these AI-powered bots are totally revolutionizing customer support.
By taking over answering common questions, they free up human agents to focus on more complex issues. And since the bots run 24/7, customers get faster, more accurate responses any time of day.
The AI just keeps getting smarter over time too as it processes more data. So the tools constantly improve and expand what they can handle. It’s no wonder businesses are eager to bring AI customer service solutions into the mix.
While chatbots may never fully replace the human touch, they sure do take a load off customer service teams’ shoulders. When used right, it’s a win-win – customers get quick help, and agents get to focus on building relationships through tougher issues.
So if stellar customer service is your goal, AI tools absolutely deserve a spot in your toolkit. They just might become your customers’ new best friends. Hopefully, this overview gave you some ideas on the leading options out there.