15 Voice Bots To Boost Your Customer Service in 2023

Voice bots, also known as voice-enabled chatbots, are software tools that respond to voice commands. In comparison to text-based bots, they allow users to communicate more quickly.

Voice bots are like having a personal assistant for your customers, they use artificial intelligence and natural language understanding to interpret and respond to speech commands. With voice being one of the quickest forms of communication, voice bots offer a seamless and efficient customer service experience. 

Voice bots can not only recognize what the user says but also understand the customer’s intent and engage in two-way communication to solve the user’s problems.

In addition to the technologies used in text-based bots, voice bots use transcription to convert user commands into text and also use text-to-speech conversion to communicate with users.

Voice bots are used in customer service software since they are able to analyze, interpret, and respond to customer questions spoken to them in natural language (NLP).

Voice bot software tools help businesses build and deploy voice-enabled conversational AI software solutions.

1. Boost.ai

Boost is a platform that operates on the cloud and specializes in AI. It empowers telecom service providers, banks, credit unions, and enterprises to automate customer interactions and handle inquiries on a scale through chatbots.

What sets Boost AI apart is its user conversation builder, which doesn’t require any coding or developers. With this tool you can effortlessly create conversation flows in minutes while seamlessly integrating with your existing self-service solutions.

Boost leverages self-learning intelligence to swiftly design and deploy virtual agents. These agents are capable of capturing and reusing data from sources like websites, chat logs and outdated chatbots.

In addition to its core functionalities Boost offers features such as SSO login for access management GDPR compliance for data protection Virtual Agent Network (VAN) for extended capabilities, Conversational IVR for phone-based interactions, and AI trainer certification to ensure optimal performance.

To help managers gain insights into user interaction data and quality ratings, Boost provides statistics and analytics dashboards. This allows them to make decisions based on information.

Furthermore Boost AI enables integration with third-party systems like Salesforce eGain, Microsoft Teams, and Zendesk, among others.

Pricing information is available upon request, and help is provided via email, FAQs, and other online methods.

2. SnatchBot

SnatchBot is an innovative platform that streamlines company workflows and communications by utilising a single message-based interface. The omnichannel platform of SnatchBot allows users to select which channels they want to connect to.

The company’s technologies serve the complete bot lifecycle, from development and testing through publishing, hosting, tracking, and monitoring. The platform’s extensive administrative capabilities and enterprise-grade security meet all regulatory regulations.

SnatchBot’s Builder Platform allows businesses to publish chatbots to web apps, mobile devices, and chat services such as Facebook Messenger, SnatchApp (SnatchBot’s messaging app), Twilio SMS, WeChat, Telegram Messenger, Skype, Line, Viber, and others.

The SnatchBot Store is a marketplace that is fully integrated with the bot-building platform that SnatchBot offers. It provides ready-to-use templates for a variety of chatbot use cases, including banking, customer care, travel and tourism, and online shopping.

The SnatchBot Store is divided into two sections: the Bot templates section, and the Bot directory section. The Bot template section gives businesses access to pre-built bots that are task-specific, can be customised, and are available for use across a variety of industries and domains. 

After selecting a layout that is appropriate for their requirements, users are able to start utilising their bot right away. The directory of bots includes well-known bots that can be easily added to your preferred channels.

3. Yellow AI

Yellow AI is a cloud-based conversational software that assists business owners in the healthcare, advertising, insurance, education, banking, retail, and other industries in the creation, launching, and management of custom chatbots.

The platform includes artificial intelligence technology, allowing businesses to create virtual assistants to automate operational workflows, respond to customer inquiries, and engage with their target audience.

Yellow AI is a leading Customer Experience automation platform that enables 1000+ enterprises to provide real-time support on mobile, web, and messaging services such as WhatsApp and Facebook. By deploying Yellow AI’s chatbot in 100+ languages, enterprises can now self-serve 80 percent of queries.

It integrates with a number of third-party applications, including Slack, Google Drive, Jira, SAP SuccessFactors, Skype, and others.

Yellow AI is a subscription-based platform based on Enterprise requests. You can contact the pricing/sales support to make a deal.

4. Ozonetel

Ozonetel is an AI call center software that offers Voice Bots and Chatbots powered by ChatGPT that are designed to make customer conversations more engaging and meaningful.

These AI-powered tools are designed to deliver relevant and hyper-personalized responses based on the context of a conversation. They maintain a conversational flow that feels natural to the user, delighting customers with intelligent self-service options. 

Ozonetel bots can interpret and respond faster to a wide range of user requests. They automate mundane tasks and queries to serve customers at scale and accelerate targeted campaigns to your customer base. This real-time, scalable interaction handling drives higher customer satisfaction with accurate responses.

Ozonetel’s solution seamlessly integrates with your existing contact center and customer relationship management software. It operates within the existing customer service technology stack and telephony infrastructure to enable high levels of productivity.

With over a decade of experience in building call center solutions for customer support and sales, Ozonetel’s conversational AI platform addresses the specific needs of call centers across industries, including ecommerce, logistics, banking, finance, education, consumer electronics, travel, and insurance.

5. Sprinklr

Sprinklr is a customer experience management system for major businesses. It is used online by many huge brands for advertising, customer support, sales, research, commerce, and among other things. 

Sprinklr Voice Bots and Chatbots are tools powered by intelligence that aim to enhance customer satisfaction through round-the-clock support. These bots are built on the Unified CXM platform, ensuring integration and seamless functionality.

The main objective of Sprinklrs Voice Bots and Chatbots is to reduce service costs exceeding 98%. By utilizing AI-powered interactions led by bots, these innovative tools prove to be more cost-effective compared to agent-based interactions. They provide assistance to customers without delays or impersonal IVR experiences. This instant support is 24/7/365, ensuring that customers receive help whenever they require it.

Additionally these bots contribute to an increase, in agent productivity of, up to 40%. By handling customer issues agents can dedicate their attention towards resolving more intricate problems that necessitate live phone assistance.

6. Floatbot

Floatbot enables Credit Union banks and other organizations to create Communicative AI Chatbots and Voice bots in a matter of weeks, changing banking into an omnichannel and millennial-ready environment. By utilizing powerful workflow builder and Communicative AI technologies, it is a No Code platform for creating unified bots that can be published on a web portal, mobile app, or linked with a contact center solution.

Floatbot offers trademark NLU, NLP, Speech-to-text (STS), and Text-to-speech (TTS) models with 95%+ accuracy. Machine learning, 150+ language support, and voice biometrics are among the other high-tech modules of Floatbot.

There are three pricing tiers for Floatbot AI: Professional, Growth, and Enterprise. To order any of the plans, you can contact their Sales Support.

7. Ideta

Ideta is a web communicative artificial intelligence platform that helps businesses create AI chatbots to increase user interaction with their brands. It can be used by developers to build various test scenarios or chats in order to preview bot performance prior to deployment.

Ideta integrates with numerous third-party platforms, including Slack, Facebook Messenger, Twilio, Zendesk Sunshine, and many others. To assist with the speedy resolution of customers’ concerns, Ideta Chatbots can fetch submitted scripts or premade responses from the system. It makes it possible to track business success with actionable statistics and accept cashless transactions using the Stripe integration.

8. Smartly AI

Smartly AI does not require you to be a deep learning expert to design a chatbot. Enter your questions and replies, and the bot platform will take care of the rest.

Smartly AI is a Bot Platform that helps businesses make their products, content, and services available to customers via voice bots, chatbots, and phone bots via channels such as webchats, Facebook, SMS, and Google Assistant. Intelligent AI bots can communicate in over 100 languages.

Using Smartly.ai, you can intelligently connect your business to the rest of the world.

Pricing for Smartly AI begins at $100 per month.

9. Zaion

Zaion develops and operates voice bots, call bots, chatbots, and messaging bots to help consultants on a daily basis by automating high-volume conversations. Zaion facilitates the completion of higher-value-added tasks, resulting in enhanced customer satisfaction and the availability of versatile and cross-functional bots. Zaion also has voice-signal analysis, which can determine emotions, tone, and gender. Security, data protection, and GDPR compliance are also guaranteed.

The Zaion speech bot can grasp natural language customer intentions and offer an accurate response based on the situation. It boasts the most advanced cognitive capabilities on the market, with models designed for every industry and the ability to automate various use cases.

Zaion has not disclosed pricing for its product or service. You should consider contacting Zaion for updated pricing.

10. Mindsay

With Mindsay’s chatbot and conversational AI platform, you can easily and quickly create easy and efficient client interactions.

Mindsay assists customer support teams with overcoming typical issues by automating massive numbers of client requests, eliminating time-consuming processes, and optimizing their use of human resources.

Mindsay assists businesses in developing their customer service automation plan, from simple to sophisticated, allowing for maximum automation of customer interactions and the lowest total cost of ownership.

11. Replicant AI

Replicant Voice is an Interactive Voice Response platform and autonomous contact center that uses artificial intelligence to enable customer support operations with always-on, elastic call center capacity.

Replicant Voice was created to help you have quick, accurate, and relevant discussions with your consumers in order to tackle their most pressing issues. With a single command, the system recognizes and replies to numerous intents automatically. Furthermore, unlike IVRs, which require customers to negotiate stiff menus, Replicant’s Thinking Machine interacts naturally and reacts to human-like dialogues instantaneously.

Although Replicant has not given a price for this service, it does offer clear pricing to help businesses build and scale their contact center automation. Replicant can provide you with current prices.

12. VoiceBot AI

Voicebot.ai offers artificial intelligence and voice assistant news, market research, and interviews. Its mission is to gather the most significant news and commentary on all things voice web in one place. While other journals may cover AI in general, chatbots, or related technologies, Voicebot.ai focuses on the developing voice segment. Voicebot.ai publishes original content as well as links to the best third-party content and distributes an email newsletter.

This web app is critical for you and your organisation since you will have a front-row seat to the fast-expanding field of speech AI if you subscribe to their email newsletter (which is completely free).

13. Majorel

Majorel designs, constructs, and delivers end-to-end Customer Experience for many of the world’s most well-known digital-born and vertically leading brands.

MajBot, a well-known Voicebot program from Majorel, combines smart technology with the human touch to provide an automated yet human client experience. By mixing automated and human contacts, Majorel enables its clients to expand their service capacity through automation. Simultaneously, they are able to increase customer loyalty and add value to those contacts that genuinely matter, with the human touch, by optimizing the customer experience.

Because of their modular design, MajBot’s voice bots and chatbots are very efficient, versatile, and swift to deploy. As an entry-level solution, the Bot handles the most important tasks, such as to request processing, responding FAQs, and forwarding to human team members. It can be expanded with any combination of additional modules to add more processes and features.

MajBot also offers pre-configured speech and chatbots for specific use cases like peak management, as well as customized modules for unique clients. MajBot ensures that the solution always completely satisfies the client’s brand needs. MajBot was firstly launched in Germany, with ambitions to rapidly internationalize the solution as part of Majorel’s global portfolio.

14. Infostretch

Infostretch provides a new generation of technology services aimed at accelerating organizations’ digital initiatives, from strategy and design to development, testing, implementation, and data intelligence. Infostretch can assist your company in harnessing the power of conversational AI to revolutionize customer experience and engagement.

Infostretch enables your company to fully leverage the most recent chatbot technologies across the value chain. Infostretch can help reduce employee costs by offloading part of the customer service and engagement functions to the Bot by providing a human-like experience for customers across channels through personalized and relevant communication.

With this bot, you can analyze customer interactions in conjunction with previous transactions to improve product and service targeting. The fact that Infostretch supports chatbot-based payments gives it an advantage over other chatbots. You can also address customers by name and learn about their preferences, as well as send push notifications and special offers to them. The list is endless.

15. Amazon Lex

Amazon Lex is a fully managed AI service that uses deep learning technique models to design, develop, test, and activate conversational interfaces in applications.

Here’s a rundown of what Amazon Lex is capable of. You can do the following with Amazon Lex:

• Create conversational solutions that answer frequently asked questions.
• Add AI that recognizes intent, retains context and automates simple tasks across multiple languages with ease.
• In one click, you can create and deploy omnichannel conversational AI without having to worry about hardware or infrastructure.
• Connect to other AWS services seamlessly to lookup data, start executing business logic, monitor the performance, and more.
• Use powerful chatbots to automate basic user tasks in your application.
• Pay only for speech and text requests, with no setup fees or minimums.
• With virtual contact centre agents and interactive voice response, you can easily enable self-service capabilities.
• Users can change their passwords or schedule appointments without speaking with a live person.

Benefits of Voice Bots For Businesses

There many are many advantages of voice bots in customer service. The use of voice bots creates a more natural user interface. Voice bots can help companies cut call centre costs and create more user-friendly products.

As the number of mobile users grows, so does the demand for voice bots: In terms of voice applications, mobile devices are simple to use. Talking rather than typing is a faster way to describe any problem.

By reducing queue time and thus improving customer satisfaction, voice-bot adds value to contact centers. The call center’s problem-solving process takes less time than the waiting period. Voice-bots eliminate wait times by working around the clock and scaling up to meet demand.

Conversational AI can also increase customer satisfaction. When asked how interacting with an AI solution that is consistently effective and quick in answering their questions would impact their experience, 63% of consumers said they would be more satisfied, according to a recent survey by CallCentreHelper.